Shipping
Do you ship worldwide?
We do!
Is collection available?
While we aim to dispatch all the orders within 1 week, please bear with us! This business is run by a single person
How much will shipping cost? How long will it take?!
AAAA enough with the questions! Just kidding - while we aim to dispatch all the orders within 1 week, please bear with us! This business is run by a single person. The cost depends on where you're based, click here for updated delivery cost and times.
Return and exchanges
How do I return something?
If you'd like to start a return, please email sarasthreads@yahoo.com with your order number.
What's your exchange policy?
We accept returns and exchanges within 30 days after purchase. Please make sure your items are unworn and unwashed. Visit return policy for more informations.
Product
How do I care for my product?
Easy peasy! As you might have noticed, we are OBSESSED with embroidery so no worries about them peeling or fading. To keep your tee looking fresh, wash it inside out at 30°C (cold-ish is cool), and whatever you do… avoid the tumble dryer. That thing’s a drama queen. Let it air dry and you’re golden.
What's that white paper thing under my design? I want it off!!
Oh dear, here we go again... you're one of those! let me explain...to get the best results, we add a bit of stabiliser to help prevent puckering and pulling. It might feel a bit like paper at first, but no worries—it'll soften and fade away with each wash!
I visited your shop in Brick Lane (London), and noticed your embroidery machine! How much is it for a custom order?
Whooop thank you for coming down!! The best way to think about it is—imagine walking into a tattoo studio and asking, “How much for a tattoo?” You’d probably get a blank stare for a second! 😅
To give you a proper quote, I’ll need a rough idea of what you’re looking for.
Shoot me a message on Instagram @sara.s.threads and make sure to include the following info:
- design idea (reference pics are very helpful too!)
- embroidery piece size
- garments to embroider (tee/jumper/other)
- Who provides the garment? Me or you?